The Services include products that you can use to provide us with other information about you. Examples of this could be files you upload when you create a website, data about you and your business you enter when building chatbots, information added to the CRM and so on.
Information you provide through our support channels.
The Services also include our customer support, where you may choose to submit information regarding a problem you are experiencing with a Service. Whether you designate yourself as a technical contact, open a support ticket, speak to one of our representatives directly or otherwise engage with our support team, you will probably be asked to provide contact information and other data that we will use to help you resolve the issue as quickly and effectively as possible. As we always do when dealing with personal data, we minimize the amount of information we ask you to the bare minimum needed to fulfill your support request.
Billing and Payment Information.
When you purchase any product on the Services we ask you for billing details which we use to create an invoice linked to the payment. While we never ask nor store payment information as all our payments are handled by external providers such as PayPal and Stripe, we might store payment data such as subscription’s ID or transaction unique identifiers to validate payments and provide you with the services you paid for.
Information we collect automatically when you use the Services.